Refund policy

Returns and withdrawal policy

Last updated: October 2026.

1. Your right of withdrawal

As a consumer, you have the right to withdraw from your purchase within 14 calendar days, without giving any reason. This right is governed by Royal Legislative Decree 1/2007, the consolidated text of the General Law for the Protection of Consumers and Users (TRLGDCU).

The period starts on the day you, or a third party you designate (other than the carrier), receive the product. If you buy several products in the same order that are delivered separately, it starts from delivery of the last one.

2. How to exercise it

Notify us clearly of your decision. You can write to valdavid13@gmail.com or use the model form at the end of this page. Using it is not compulsory. You only need to do so before the 14-day period expires.

State your name, the order number and the products you wish to return.

3. How to return the product

Before sending anything, write to valdavid13@gmail.com: we will give you the instructions and return address.

You must send us the product without undue delay and, at the latest, within 14 calendar days of notifying us of your withdrawal.

• You bear the cost of returning the product.
• Keep proof of postage.
• Return the product with its accessories and, if possible, in its original packaging.

You are responsible for any reduction in the product's value if you have handled it beyond what is necessary to establish its nature, characteristics and functioning. Testing it as you would in a shop is acceptable.

4. Refund

• We will refund all payments received, including initial delivery costs, within a maximum of 14 calendar days of receiving your withdrawal notice.
• Initial delivery costs are refunded only at the standard rate. If you chose a more expensive method than the one offered by default, we do not refund the additional cost.
• We may withhold the refund until we receive the product or until you provide proof of having sent it, whichever occurs first.
• We refund using the same payment method you used for the purchase. We will not charge you any fee for this.

5. Exceptions

The law sets out cases where there is no right of withdrawal. For example, products made to your specifications or clearly personalised, and sealed products that cannot be returned for health protection or hygiene reasons and that you have unsealed after delivery (art. 103 TRLGDCU). If any of our products falls within one of these exceptions, we will indicate this on its product page before purchase.

6. Defective, damaged or incorrect product

This is separate from withdrawal. If the product arrives damaged, is not what you ordered or does not work, write to valdavid13@gmail.com with your order number and photos. You also have the legal guarantee of 3 years, explained in the terms and conditions.

7. Contact

PuntoPresión. Email: valdavid13@gmail.com.

Model withdrawal form

(Annex B of the TRLGDCU. Complete and send this only if you wish to withdraw from the contract.)

For the attention of PuntoPresión, email valdavid13@gmail.com:

I hereby notify you that I withdraw from my contract of sale for the following goods: ______________________

• Ordered on / received on (*): ______________________
• Order number: ______________________
• Name of consumer or user: ______________________
• Address of consumer or user: ______________________
• Signature of consumer or user (only if this form is submitted on paper): ______________________
• Date: ______________________

(*) Delete as applicable.